Open Source Startup
Unit 8: People Skills for Nerds
Key Takeaways
- Understand techniques to build stronger network relationships
- Understand how to identify bad-faith actors
- Understand how to effectively deescalate confrontation
- Understand how to effectively enter into a negotiation
- Learn how to rapidly build trust with new network connections
- Learn how to objectively assess relationships and network connections
Readings
- Never Eat Alone
- Don’t Keep Score
- What’s Your Mission
- Build It Before You Need It
- Do Your Homework
- Take Names
- Warming the Cold Call
- Follow Up or Fail
- Connecting with Connectors
- The Art of Small Talk
- Build Your Brand
- Broadcast Your Brand
- Build It and They Will Come
- Never Give in to Hubris
- The Networking Jerk
- Never Split the Difference
- How to Quickly Establish Rapport
- How to Create Trust with Tactical Empathy
- How to Gain the Permission to Persuade
- How to Calibrate Questions to Transform Conflict into Collaboration
- How to Spot the Liars and Ensure Follow-Through from Everyone Else
- Appendix: Prepare a Negotiation One Sheet
- Radical Candor
- Relationships: An Approach to Establishing Trust With Your Direct Reports
- Ego is the Enemy
- Don’t Tell Yourself a Story
- Entitlement, Control, and Paranoia
- Managing Yourself
- Maintain Your Sobriety
Deliverables
- Create a cheat sheet of interpersonal skills
- Create a rubric to evaluate performance on building each skill, and assess performance across 10 customer calls
- Test techniques in everyday life